Business Continuity Process at The Royal Bank of Scotland plc, India

Our customers are at the forefront of all that we do and we remain committed towards providing services to customers. At The Royal Bank of Scotland plc, we believe in allocating resources to manage and control identified risks. We take adequate measures to ensure that our business continuity is suitably protected, that our lines of communication with customers remain open and that we can quickly recover from a significant business disruption and continue operating critical activities in the event of any interruption.

RBS has primary and alternate location to support continuity of customer services in the event the primary branch is unavailable for any reason. Further details of the primary and alternate branch address and all alternate channels of banking are displayed at the RBS branch and the RBS website.

What is Business Continuity Management?

Business Continuity Management is a holistic management process that identifies potential impacts that threaten an organization and assists in providing a framework for business resilience and the capability for an effective response that safeguards the interests of its key stakeholders, reputation, brand and value creating activities. It ensures continuity of business following material disruptive incidents.

Primary Objectives of Business Continuity Planning

  • To ensure the safety of our staff by preparing for any unexpected event
  • Building up the capability of our organization to respond to an event
  • Minimize the impact of potential business loss due to these events
  • Improve the organization’s resilience to business disruption
  • Successful execution of BCP means that organization can continue to operate effectively during an event / incident
  • Customer Confidence
  • Government / Regulatory expectations
  • The Right thing to Do

Branch Details


BCP Spoc Name Recovery Site Name Recovery Site Address Branch Manager
Chandrashekhar Gad /
Deepti Matai
Parel Empire Mill Lower Parel Empire Mill South Wing, Mumbai Chandrashekhar Gad
Bank By Phone Number : 6627 1111
Toll Free : 1800 112224

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